Managed IT Services Contracts vary by provider. Some providers offer month-to-month programs, while others require a multi-year contract. Some have a very high startup cost and lower monthly, while others require a multi-year contract. Some have a very high startup cost and lower monthly, while others offer a middle of the road monthly cost and spread the cost of startup over the term of the agreement.
SLA stands for “Service Level Agreement” which is our contractual agreement when companies start using Qloud IT as their IT Support partner. It is our promise to you to deal with the issues within the given time frame. It is an industry-standard that enables us to both manage expectations and to also give a reasonable time scale for our customers.
At Qloud IT we have one SLA which we give to all our customers so that we have a fair support and ticketing process.